Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to email us
Please allow up to 2 business days from the time you emailed us for a reply. We will do our best to reply within 24 hours.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes! Peptide Canada offers free expedited shipping on orders over $200 within Canada.
YES. We do ship to Canadian addresses, and out of Canada.
We typically ship via Canada Post Xpresspost. Most orders are processed within 24 business hours. Once shipped, delivery estimates are:
- British Columbia, Alberta, and Manitoba: 1-3 business days
- Eastern Provinces (Ontario, Quebec, Atlantic, etc.): 2-5 business days
If this is an emergency, please contact us and we’ll do our best to accommodate.
***Note: Remote areas may take slightly longer.
Absolutely. Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
Yes. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.
Lyophilized (Powder Form): Store in a cool, dry place away from direct sunlight. For long-term storage (months/years), they should be kept in a freezer at -20°C. Reconstituted (Mixed): Once mixed with a solvent (such as bacteriostatic water), the solution must be kept refrigerated (2°C to 8°C) and used within the timeframe dictated by your research protocol (typically 4-6 weeks).
In their lyophilized (powder) state, our peptides remain stable for up to 24 months if stored properly in a freezer.
We accept secure Interac e-Transfer. Instructions for payment are provided at checkout
Please check your tracking number provided in your shipping confirmation email. If the tracking has stalled or if the package is marked “delivered” but you have not received it, please contact us at [Insert Email] and we will assist you in opening a ticket with the carrier.
Yes. If your order hasn’t shipped yet, you can cancel it by contacting us at sales@peptidescanada.st. Once confirmed, we’ll process your refund.
Due to the sensitive nature of research peptides and the risk of degradation once they leave our controlled environment, all sales are final. We cannot accept returns or exchanges. However, if there is an error with your order or a product arrives damaged, please contact our support team immediately so we can make it right.
If we have not shipped your order out and have approved a refund, your refund typically appear in your account within 7–14 business days after being processed.
For bulk or special orders, please contact us directly. Our friendly customer service team will be happy to assist you with any specific requests or questions.
No. All products sold on our website are intended strictly for laboratory research or educational purposes only.
Any personal use or human consumption of our products is strictly prohibited.
For full details, please review and follow our Terms and Conditions.